Help & FAQ
Common questions, plain answers.
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Quick links
What does gov.online actually do?
We prepare and submit your eVisa application to the destination authority on your behalf. The visa itself is issued by the relevant government — we make the paperwork side simple and fast.
How long does processing take?
Standard tier varies by country: 1–3 days for Türkiye and Azerbaijan ASAN, 3–5 days for most Middle East and Asia eVisas, 5–10 days for Africa and India. Express tier (where offered) can be same-day to 24 hours. Each country page shows the exact range.
What forms of payment do you accept?
All major cards (Visa, Mastercard, Amex, Discover) plus Apple Pay and Google Pay, handled by our PCI-compliant payment provider. Some checkout flows also accept crypto (BTC, ETH, USDC). We never see or store your card details.
What is the refund policy?
All fees are non-refundable once an application has been submitted to the destination authority. Our service is the validation and submission of your file — once submitted, the service is considered delivered regardless of the authority's decision (approval, rejection, partial approval, or delay). As a goodwill gesture we may consider cancellations received before submission to the destination authority, at our sole discretion. Full details on our refund & dispute policy page.
How do I track my application?
You'll receive a unique application ID (looks like
appl_xxxxxx) by email after payment. Use the track page to see live status updates.Can I get my visa if I'm already at the airport?
Sometimes — if your destination offers Express or VOA pre-pay (UAE, Indonesia, Bahrain, Cambodia for some passports). Open the relevant country page and look for the Express tier; if available, processing can complete within hours.
My passport expires soon — can I still apply?
Most destinations require 6 months passport validity from arrival; Egypt requires 8 months; Azerbaijan, Georgia, and Uzbekistan accept 3 months. The country page shows the exact rule. Renew your passport first if you're close to the threshold.
What if my visa is rejected?
Rejections are rare (we screen documents before submission) but they happen — usually due to a passport flag, prior overstay, or nationality-specific rules. You'll receive the rejection reason in writing. Fees are non-refundable once your application has been submitted, whatever the authority decides, as set out in our Terms and Conditions.
How do I contact support?
Email contact@gov.online — typical reply time is under 18 minutes during business hours, longer overnight.
Still need help?
Real humans reply in minutes. We\'ll do the legwork on your application.